Within the framework of this privacy policy, we would like to inform you about the handling of your data in the Co-Tasker app.

 

Who can I contact?

The contact person and so-called controller for the lawfulness of the processing of your personal data within the meaning of the data protection laws is

 

Co-Tasker GmbH

Am Hamburger Bahnhof 3

10557 Berlin

T: +49 30 34668968
M: +49 163 8869759

E-mail: info@co-tasker.com

 

What data does this statement refer to?

When you use or interact with our app, personal data is processed. 

 

Personal data is information about factual or personal circumstances of an identified or identifiable natural person. This primarily includes information that allows conclusions to be drawn about your identity, for example, your name, your telephone number, your address or e-mail address.

 

Statistical data that we collect, for example, when you visit our app and that cannot be directly linked to your person do not fall under the term personal data.

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What data is processed and for what purpose? 

When downloading and installing as well as using the app, we collect the following data:

 

• When downloading and installing the app: In order to be able to download and install our app from an app store (e.g. Google Play Store or Apple App Store), you must first register for a user account with the app store provider and conclude a corresponding usage agreement with them. We have no influence on this, in particular, we are not a party to such a user contract. When downloading and installing the app, the necessary information is transferred to the respective app store, in particular your user name, your e-mail address and the customer number of your account, the time of the download and the individual device identification number. We have no influence on this data collection and are not responsible for it. We only process this provided data insofar as this is necessary for downloading and installing the app on your mobile end device (e.g. smartphone, tablet). 
   

• When using the app: If you merely open the app without interacting with it or entering data, we do not collect any personal data, with the exception of that which your device transmits to enable you to call it up. This is a necessary technical process, during which the following data is transmitted:
   

• Operating system used (e.g. Android or iOS). 

• Device type 

• IP/MAC address 

• Date and time of the request 

• Time zone difference to Greenwich Mean Time (GMT) 

• Content of the request (specific page) 

• Access status/HTTP status code 

• Amount of data transferred in each case

• Version of the Co-Tasker App

 

The IP addresses are deleted or anonymised after use. In the case of anonymisation, the IP addresses are changed in such a way that the person concerned cannot be identified or can no longer be identified. The data in technical logs (so-called log files) are evaluated by us in anonymised form in order to further improve our apps and websites and make them more user-friendly, as well as to find and correct errors more quickly. In addition, they are used to control server capacities in order to be able to provide corresponding data volumes if necessary.

 

The data processing is necessary so that you can initially inform yourself about the contents of our app. The legal basis is Art. 6 para. 1 lit. f of the General Data Protection Regulation. The processing of the aforementioned data is necessary for the provision of the content. Otherwise, you would not be able to use the app as desired.

 

When registering in the app: The Co-Tasker app serves as a platform for the provision of services. Users can tender the provision of services in exchange for payment. Other users can apply for the provision of these services. In order to post services or view services posted by other users, users must first register with Co-Tasker and create a user profile. When registering on Co-Tasker, the following data must be entered:

 

• First name/last name

• E-mail address

• Telephone number

• City of residence

 

Co-Tasker mediates personal services between users. This personal component makes it necessary to create a special basis of trust between the users. A prerequisite for this is that user profiles can be clearly assigned to specific individuals. If you wish to apply for the provision of advertised services, it is, therefore, necessary that your identity is verified by Co-Tasker beforehand. For this purpose we need the following information from you:

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• Full address

• Date of birth

• Gender

• Nationality

• Country of residence

• Different billing addresses, if applicable

• Copy of identity card or comparable document (will be deleted after verification)

• Portrait photo of you for comparison

• Profile picture  

• Brief description of yourself

• Skills

• Language skills

 

To simplify the billing process, you can also provide us with your tax number. This information is provided voluntarily.

 

We use this information to operate, maintain and improve the Co-Tasker services and to establish the trust between users that is necessary for the provision of personal services. Trust between users is particularly important for the provision of the services offered on Co-Tasker, therefore it is necessary that potential contractual partners can be identified as accurately as possible by Co-Tasker as well as by other users with the help of their provided data already before the tendering or provision of a service. The data is stored in your customer account and can also be updated there. At the same time, your e-mail address or your telephone number in combination with a one-time password sent by e-mail or SMS serves as an access identification. In addition, Co-Tasker can contact you by e-mail or SMS if this should be necessary for the provision of a service or for another important reason. Furthermore, the data is used for the processing of payments.

 

The data processing is necessary to conclude a contract between you and Co-Tasker and other users of Co-Tasker as well as for the implementation of pre-contractual measures. The legal basis for this is Art. 6 para. 1 lit. b of the General Data Protection Regulation. 

 

• When tendering and providing services: If you tender a service or provide it for another user, Co-Tasker collects the following data:
   

• Name, type and special requirements of the service

• Status of the service

• Place and time of the service

• Price of the service

• Transaction information related to the service

• Public comments regarding the service

• Subsequent modification or cancellation of the service

• Exchange of messages in text and images between users

• Mutual user ratings after the service has been provided. 

 

This data is used to communicate the details of the service to be provided and to demonstrate the scope of the service owed. The legal basis for the collection of the above data is Art. 6(1)(b) of the General Data Protection Regulation.

 

• When using the customer service: If you contact customer service via the app, Co-Tasker collects the following data:
   

• Content of the message to the customer service

• Time and language of the message to the customer service

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This data is used to review and respond to user concerns. The legal basis is Art. 6 para. 1 lit. f of the General Data Protection Regulation.

 

• When subscribing to the newsletter: When subscribing to the newsletter, your email address will be used for our own advertising purposes until you unsubscribe from the newsletter. To subscribe to our newsletter, we use the so-called double opt-in procedure, i.e. we will only send you a newsletter by e-mail if you confirm in our notification e-mail by clicking on a link that you would like to receive our newsletter. You can unsubscribe at any time by clicking on the link provided in the newsletter. We use your e-mail address exclusively to send you our newsletter for our own advertising purposes.

 

The legal basis for this is your consent in accordance with Art. 6 para. 1 lit. a of the General Data Protection Regulation. 

 

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Where can I access my data?

If you have registered as a Co-Tasker customer and are logged into the app, you can view your usage history and your stored data in your profile. To log in, you need your e-mail address or your telephone number and a one-time password sent by e-mail or SMS as an access code. When you register with us, we store the data required for registration as well as the voluntary data you provide for the time you are a customer with us. You can manage and change all data, with the exception of information regarding services already completed, in your protected customer account. Your stored name, email address and telephone number can only be changed after consultation with Co-Tasker's customer service department (reachable by email at: support@co-tasker.com) for confidentiality reasons. 

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What permissions are requested?
For some functions, the app must be able to access certain services and data on your mobile device. In the following, we explain which permissions the app may request and for which type of functions these permissions are required. Permissions can be subsequently changed and revoked.
 

• Push messages: If you give Co-Tasker permission for push notifications, you will receive notifications about services as well as occasional promotions and news at Co-Tasker.
   

• Photos and Camera: If you grant Co-Tasker the appropriate permissions, the app can access the photo gallery as well as the camera of your mobile device. This feature is used to verify your identity, complete your profile and describe services in more detail.
   

• Microphone: If given the appropriate permission, Co-Tasker can access the microphone of your mobile device. This feature is used for recording videos as well as voice messages.

 

When will my data be deleted? 
In principle, we only store personal data for as long as is necessary to fulfil contractual or legal obligations for which we collected the data. After that, we delete the data immediately, unless we still need the data until the expiry of the statutory limitation period for evidence purposes for claims under civil law or due to statutory retention obligations.

 

Profile data from your customer profile is used to store information for future use of Co-Tasker. You will be able to access your stored data at a later date, therefore your data from the customer account will not be deleted until you contact us with the request for deletion.

 

Will my data be passed on? 
Data collected by Co-Tasker will only be passed on to third parties if this is necessary to process the contract or to provide the technical functionality of the app, or if there is another legal basis for passing on the data. Specifically, Co-Tasker shares the collected data with the following third parties:

 

• With other users: when you post a service on the Co-Tasker App, the following information (if provided by you) regarding the service will be displayed to registered users of the Co-Tasker App: 
   

• First name and first letter of last name 

• Profile picture 

• Brief description 

• Gender 

• Nationality 

• Country of residence 

• Language skills 

• Skills

• User ratings from previous services

• Name, type and special requirements of the service

• Status of the service

• City in which the service is to be provided

• Price of the service

• Public comments regarding the service

 

When you apply to provide a service, the following information (if you have provided it) about you will be displayed to the person who has advertised the service:

 

• First name and first letter of surname 

• Profile picture 

• Brief description 

• Gender 

• Nationality 

• Country of residence 

• Language skills 

• Skills

• User ratings from previous services

 

If the offer to provide a service is accepted, the following additional information will be exchanged between the respective users:

 

• Chat messages 

• Additional information about the location of the service, if applicable

• Suggestions for changes to the content of the service

• Cancellation request regarding the service

 

The above data will be used to communicate the details of the service to be provided and to provide evidence of the scope of the service owed. The legal basis for the collection of the above data is Art. 6 para. 1 lit. b of the General Data Protection Regulation.

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• With the electronic payment system MANGOPAY: The payment of the services offered on the platform as well as the payment of the applicable brokerage fee to Co-Tasker is made via the electronic payment system MANGOPAY (MANGOPAY SA, with registered office at 2, Avenue Amélie, L-1125 Luxembourg and registered in the Luxembourg Trade and Companies Register under number B173459). To do this, you must set up an account with MANGOPAY and provide us with the following data, which we will pass on to MANGOPAY:

 

• Name

• First name

• Date of birth

• Nationality

• Country of residence

• Valid German bank account

• Billing address

• Telephone number

• E-mail address

 

The creation of the account with MANGOPAY is necessary for the payment and thus the implementation of the contracts concluded via Co-Tasker and for the performance of the additional framework agreement concluded between MANGOPAY and you and finds its basis in Art. 6 para. 1 lit. b of the General Data Protection Regulation.

 

If you use MANGOPAY to process a payment, MANGOPAY collects the payment information required depending on the selected payment method (e.g. PayPal, SOFORT Überweisung, credit card). The payment is then carried out via MANGOPAY and, if necessary, the selected payment service provider (eg PayPal, SOFORT Überweisung, credit card). The data protection regulations of MANGOPAY and the respective payment service provider apply to this process.

 

• With the analysis service Google Firebase: Co-Tasker uses Firebase, an analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Firebase generates reports about errors and crashes of the app and thus enables its improvement and further development. For this purpose, unique identifiers and crash or error messages are processed with information about the hardware of your end device. In addition, push notifications are sent by Google Firebase, provided that the user has granted the corresponding authorization. In the event that personal data is transferred to the USA or other third countries, we have concluded standard contractual clauses with Google pursuant to Art. 46 (2) lit. c GDPR. For more information, please refer to Google's privacy policy.

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The legal basis for the processing of usage data is Art. 6 (1) lit. f of the GDPR, based on our legitimate interest of analyzing usage behavior to improve and further develop the Co-Tasker App. You have the option to object to the processing of your data for this purpose to the contact person mentioned above ("Who can I contact?").

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• Using the analytics service UXCam: Co-Tasker uses UXCam, an analytics service provided by UXCam Inc, 6250 Cypress Avenue, El Cerrito, CA 94530, USA. UXCam processes information about the device used to use Co-Tasker and the interaction with the Co-Tasker App in order to improve and further develop the App. In the event that personal data is transferred to the USA or other third countries, we have concluded standard contractual clauses with UXCam pursuant to Art. 46 (2) lit. c GDPR. For more information, please refer to the privacy policy of UXCam.

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The legal basis for the processing is Art. 6 (1) lit. f of the GDPR, based on our legitimate interest of analyzing user behavior to improve and further develop the Co-Tasker app. You have the option to object to the processing of your data for this purpose to the contact person mentioned above ("Who can I contact?").

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What are my rights?
Upon request, we will inform you whether and which data we have stored about you. Insofar as the legal requirements are met, you also have the right to correction, restriction of processing or deletion of the data. You also have the right to receive from us the data concerning you that you have provided to us in a structured, common and machine-readable format. To exercise these rights, please contact us using the contact details above ("Who can I contact?"). This also applies if you wish to object to the processing of your data as a whole or for individual measures in accordance with this data protection declaration.

 

Finally, you have the right to lodge a complaint with the competent supervisory authority for data protection if you are of the opinion that a processing of personal data concerning you violates data protection laws. You can assert this right with a supervisory authority in the member state of your residence, workplace or the place of the alleged infringement. In Berlin, the competent supervisory authority is: Berlin Commissioner for Data Protection and Freedom of Information, Friedrichstr. 219, 10969 Berlin.

 

Status: June 2020

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