FAQs

Check out frequently asked questions here

Getting Help

How can I find help with my tasks on Co-Tasker?


You can easily post a task ad for free, just describe your task, and add pictures if needed, then choose when you want your task to be done along with a budget. Then sit back, relax and wait for the offers to come to you. Choose the best offer that suits you and get your task done.




Which Co-Tasker should I pick?


When selecting an offer, you can check the profile of the Co-Tasker, you can check their reviews from previous tasks and some information about them such as their intro, skills and languages.




A Co-Tasker sent me a new price for my task. What should I do?


Co-Taskers have the option to send new price offers for your task ad if they believe that the price you’ve offered should be higher or lower depending on the task at hand. You can either accept or reject their new offer.




Can I cancel my task?



As a task creator, you can always delete or edit your task before you accept any offer, but after accepting an offer, the price of your task will be taken from your account and marked as ‘pending’ for your Tasker.
You can cancel a task at any time up until 6 hours before the start time of your task. The money that was taken from you and moved into pending for your Tasker will be refunded back into your wallet. However, Co-Tasker’s 15% service fee will not be refunded. During the 6 hours before the start of a task, you won’t be able to cancel the task. Only in an emergency situation with supporting documents will you be able to cancel the task. In this case, please contact us through an inquiry on the app. We will look into your case, and determine if the Tasker should be paid or not and if you receive a refund. However, Co-Tasker’s 15% service fee will not be refunded. If you selected your task to start ‘As soon as possible’, you can not cancel your task.





Earning Money

How can I find work on Co-Tasker?


On Co-Tasker, you can find task ads created by people in your local area. The task ads can be found on Co-Tasker via the map or as a list view. You can filter and search directly for tasks based on your preferences. You can also be notified by the app when certain tasks that you prefer to do are created. The possibilities of task help are endless on Co-Tasker, but here are just a few categories you can expect to see:

  • Cleaning
  • Repairs
  • Errands
  • Transport
  • Moving
  • Handyperson
  • House & Garden
  • Special Delivery

Once you find a task that you would like to apply for, simply send the task creator an offer. If they accept and book you, you can start working to complete the task.




Do I work for Co-Tasker?


Co-Tasker provides a platform that connects you to local people in your area that need your help with tasks. You don’t work for Co-Tasker, on the app you are a freelancer/self-employed and we are a service provider.




How do I earn money on Co-Tasker?


You earn money on Co-Tasker by completing tasks created by users. You are paid through your Co-Tasker wallet which you can then withdraw from straight into your personal or business bank account.




How can you ensure that I will get paid?


After you have been booked, your payment is taken from the task creator’s wallet and reserved for you until you finish the task to ensure that you are paid for your work.




Does Co-Tasker pay my taxes for me?


Co-Tasker is not responsible for your personal or business taxes, you must declare the money you have earnt on the app.




Can I cancel working on a task?


After making an offer for a task, you can always edit or cancel your offer. However, once your offer has been accepted, you no longer can cancel, as you have entered into a legally bounding contract with the task creator to complete the task. If you have an emergency circumstance which means that you cannot do the task that you made an offer on and has already been accepted, then you must contact the Co-Tasker team with supporting documents, and we will cancel the task for you. If you don’t turn up to the task, you will not be paid, and the task creator will leave you a bad review. Your reviews are seen by future users that you work with and a bad review can lower your chances of being accepted for future tasks.




When should I not apply for a task?


You shouldn’t apply for a task if you are not sure that you can complete it to the highest quality. If you’re not sure about how to carry out a task, you shouldn’t apply for it and let the task creator find someone who is skilled in that task category.
If you carry a task out and the service wasn’t of high quality, or you couldn’t carry out the task for whatever reason, you will not be paid for the task. Also, you will also receive a bad review and which will affect you from getting accepted for future tasks.





General

How can I find work on Co-Tasker?


On Co-Tasker, you can find task ads created by people in your local area. The task ads can be found on Co-Tasker via the map or as a list view. You can filter and search directly for tasks based on your preferences. You can also be notified by the app when certain tasks that you prefer to do are created. The possibilities of task help are endless on Co-Tasker, but here are just a few categories you can expect to see:

  • Cleaning
  • Repairs
  • Errands
  • Transport
  • Moving
  • Handyperson
  • House & Garden
  • Special Delivery

Once you find a task that you would like to apply for, simply send the task creator an offer. If they accept and book you, you can start working to complete the task.




Do I work for Co-Tasker?


Co-Tasker provides a platform that connects you to local people in your area that need your help with tasks. You don’t work for Co-Tasker, on the app you are a freelancer/self-employed and we are a service provider.




How do I earn money on Co-Tasker?


You earn money on Co-Tasker by completing tasks created by users. You are paid through your Co-Tasker wallet which you can then withdraw from straight into your personal or business bank account.




How can you ensure that I will get paid?


After you have been booked, your payment is taken from the task creator’s wallet and reserved for you until you finish the task to ensure that you are paid for your work.




Does Co-Tasker pay my taxes for me?


Co-Tasker is not responsible for your personal or business taxes, you must declare the money you have earnt on the app.




Can I cancel working on a task?


After making an offer for a task, you can always edit or cancel your offer. However, once your offer has been accepted, you no longer can cancel, as you have entered into a legally bounding contract with the task creator to complete the task. If you have an emergency circumstance which means that you cannot do the task that you made an offer on and has already been accepted, then you must contact the Co-Tasker team with supporting documents, and we will cancel the task for you. If you don’t turn up to the task, you will not be paid, and the task creator will leave you a bad review. Your reviews are seen by future users that you work with and a bad review can lower your chances of being accepted for future tasks.




When should I not apply for a task?


You shouldn’t apply for a task if you are not sure that you can complete it to the highest quality. If you’re not sure about how to carry out a task, you shouldn’t apply for it and let the task creator find someone who is skilled in that task category.
If you carry a task out and the service wasn’t of high quality, or you couldn’t carry out the task for whatever reason, you will not be paid for the task. Also, you will also receive a bad review and which will affect you from getting accepted for future tasks.





If you would like more information about how to Co-Tasker works step-by-step, check out How it Works
Check out our Guidelines to learn how to have the best experience on Co-Tasker

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