FAQs

Check out frequently asked questions here

Getting Help

How can I find help with my tasks on Co-Tasker?


You can easily post a task ad for free, just describe your task, and add pictures if needed, then choose when you want your task to be done along with a budget. Then sit back, relax and wait for the offers to come to you. Choose the best offer that suits you and get your task done.




Which Co-Tasker should I pick?


When selecting an offer, you can check the profile of the Co-Tasker, you can check their reviews from previous tasks and some information about them such as their intro, skills and languages.




A Co-Tasker sent me a new price for my task. What should I do?


Co-Taskers have the option to send new price offers for your task ad if they believe that the price you’ve offered should be higher or lower depending on the task at hand. You can either accept or reject their new offer.




Can I cancel my task?



As a task creator, you can always delete or edit your task before you accept any offer, but after accepting an offer, the price of your task will be taken from your account and marked as ‘pending’ for your Tasker.
You can cancel a task at any time up until 6 hours before the start time of your task. The money that was taken from you and moved into pending for your Tasker will be refunded back into your wallet. However, Co-Tasker’s 15% service fee will not be refunded. During the 6 hours before the start of a task, you won’t be able to cancel the task. Only in an emergency situation with supporting documents will you be able to cancel the task. In this case, please contact us through an inquiry on the app. We will look into your case, and determine if the Tasker should be paid or not and if you receive a refund. However, Co-Tasker’s 15% service fee will not be refunded. If you selected your task to start ‘As soon as possible’, you can not cancel your task.




I am insured by Co-Tasker?


We’re currently working on providing insurance for you in the app. Insurance will come soon.





Earning Money

How can I get the best experience out of Co-Tasker?


Please see our guidelines here where you can learn more about best practices when using the Co-Tasker app. Please always be safe whilst using the platform, remember to not share your personal details online (such as bank details).




Why is it compulsory to give ratings and reviews?


Co-Tasker is a community based on trust. We want users to feel safe on the app, and so, ratings and reviews can help users know better who they are working with before committing to a task together.




Why do you need access to my location?


Co-Tasker’s services are based around a location-based app, where you can find tasks in your local area. We want to connect you to your neighbours who might need your help or want to provide you with help.




Why can’t I delete my account straight away?


When choosing to delete your account, Co-Tasker will look into your requests and see if there are any outstanding tasks, cases concerning you and money pending on your account.




How do you look after my privacy on the app?


Co-Tasker always ensures that your privacy is of the highest priority. Please see our privacy policy here.





General

How can I get the best experience out of Co-Tasker?


Please see our guidelines here where you can learn more about best practices when using the Co-Tasker app. Please always be safe whilst using the platform, remember to not share your personal details online (such as bank details).




Why is it compulsory to give ratings and reviews?


Co-Tasker is a community based on trust. We want users to feel safe on the app, and so, ratings and reviews can help users know better who they are working with before committing to a task together.




Why do you need access to my location?


Co-Tasker’s services are based around a location-based app, where you can find tasks in your local area. We want to connect you to your neighbours who might need your help or want to provide you with help.




Why can’t I delete my account straight away?


When choosing to delete your account, Co-Tasker will look into your requests and see if there are any outstanding tasks, cases concerning you and money pending on your account.




How do you look after my privacy on the app?


Co-Tasker always ensures that your privacy is of the highest priority. Please see our privacy policy here.





If you would like more information about how to Co-Tasker works step-by-step, check out How it Works
Check out our Guidelines to learn how to have the best experience on Co-Tasker

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